Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 2024
Sage-soar is committed to protecting your privacy and ensuring the security of any personal information you provide. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
We collect information you voluntarily provide when enrolling in courses, contacting us, or subscribing to communications. This may include:
- Full name
- Email address
- Course preferences and selections
- Any additional information you choose to share in messages
We also collect certain technical information automatically when you visit our website, including browser type, device information, and pages visited. This data helps us improve our website functionality.
How We Use Your Information
We use collected information to:
- Process course enrolments and registrations
- Communicate about courses, schedules, and materials
- Respond to enquiries and provide customer support
- Improve our website and educational services
- Send relevant updates about new courses or educational resources (with your consent)
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity: To deliver courses you have enrolled in
- Legitimate interests: To improve our services and communicate relevant information
- Consent: For marketing communications, which you may withdraw at any time
Data Sharing
We do not sell your personal information to third parties. We may share data with service providers who assist in delivering our services, such as email platforms or payment processors. These providers are contractually bound to protect your information and use it only for specified purposes.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Course participant records are typically retained for seven years following course completion.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected]
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.
Contact Us
For questions about this privacy policy or our data practices, please contact:
Sage-soar
47 Queen Square
Bristol, BS1 4LH
United Kingdom
Email: [email protected]